The Holiday Inn Krakow City Centre in Poland has partnered with InnSpire to deploy its solutions across the property's 236 guestrooms and suites. Through the recent installation, InnSpire upgraded the entire guest experience by combining new networks with internet protocol TVs and its TV-based sales, entertainment and analytics solution.
"We are extremely pleased with the implementation of InnSpire's solution at our property, thanks to the seamless installation process and key integrations with our existing technology," GM Yossi Wircer said in a statement. "This flexible, guest-centric TV and entertainment solution is an important addition to our hotel's guestroom offerings, and we're sure it will be a key factor in ensuring the satisfaction of our guests, since we can now help personalize every stay."
InnSpire's interactive guestroom offerings have become increasingly popular with hotel operators, who make use of its robust feature set to interact with guests and expand customer touchpoints into the guestroom by providing property information, directions around the local area and purchase opportunities, all through the guest's own devices or the guestroom TV. In addition, guests enjoy the in-room technology because it provides access to popular apps such as YouTube, Netflix, Spotify, online games and more. By adopting InnSpire's solutions, any hotel can cost-effectively implement new experience-enhancing technologies and features. As an added bonus, the use of InnSpire's InnCable (an IPTV solution in a smart cable) gives guests all the power of a smart TV without the need to invest in new televisions.
The Holiday Inn Krakow City Centre integrated InnSpire's in-room entertainment solution with an integrated custom hotel directory, as well as the analytics dashboard, which provides the hotel's management team with an overview of their most relevant data. The solution also features a simple guest feedback tool that utilizes a simple thumbs-up and thumbs-down interface in order to encourage participation and streamline the process. Any feedback sent in this manner will instantly notify hotel staff and inform them whether the guest is pleased or upset with his or her experience so that any potential dissatisfaction can be immediately addressed.