The Hope Hotel in Dayton, Ohio, has been housing military personnel, students and government contractors since 1990, when an act of Congress initiated it as the first privately owned hotel operating on a US Air Force Base. With its adjoining Richard C. Holbrooke Conference Center, the Hope Hotel has expanded into business, leisure travel and events, putting a heavy demand on their technology infrastructure. In particular, the guest Wi-Fi was stressed and customers were demanding better Internet.
“With a full hotel and busy conference center, we were seeing thousands of simultaneous devices trying to connect on the Wi-Fi network,” said Hope Hotel General Manager George Bleichert. “Even with recent increases in bandwidth, the Internet circuit couldn't handle the demand.”
To manage the busy, congested Wi-Fi network at Hope Hotel, HarborLink Network deployed an innovative new technology called The Governor. Through intelligent software, The Governor solves Internet congestion problems in microseconds, as they arise, by allocating bandwidth among active users on the network. This active decision-engine is more efficient than simply adding more bandwidth or using traditional traffic shaping tools.
Users (guests, staff and visitors) and their applications are too diverse, and devices are too numerous to effectively manage with static rule sets or policies. More significantly, today's data traffic is mostly encrypted, thwarting efforts to inspect packets and prioritize applications. What was needed was a totally new approach to bandwidth congestion.
"The guest Wi-Fi experience improved immediately," said Bleichert. "Customers are happier and hotel staff relieved of managing service tickets." What is more, the solution paid for itself in a few months when balanced against support costs and additional bandwidth expense.
HarborLink CTO Travis Tangeman said The Governor uses software to replace costly configuration and management protocols, making it a measurably easier, cheaper and more effective tool for congestion control and bandwidth optimization.