New York's Hotel on Rivington partners with StayNTouch

Hotel On Rivington

Hotel on Rivington, a 108-room luxury hotel in New York City, has deployed StayNTouch’s Rover PMS and Zest solutions. The new technology allows the hotel to improve the guest experience, the hotel said.

“Once we saw the Rover PMS interface, we knew right away that we would select StayNTouch,” said Daniel Tennant, GM at Hotel on Rivington. “Our former PMS was very challenging to use. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through. With StayNTouch, the process takes far fewer steps, and has enhanced our entire welcome and check-in experience. Plus, as it can run on a tablet, we can do everything on the fly. Even off-site, I can monitor guest activity and revenue performance then make adjustments accordingly.”

“Our housekeepers now update rooms status through Rover Housekeeping on their mobile devices, so the front office staff and guests have up-to-the-minute room availability information. That means guests get to their rooms faster,” Daniel said.

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

  • Rover PMS: Next-generation hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
  • Zest: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in and out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.

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