HOTELbeat unveiled the latest enhancements to its user dashboard, a window into its industry-leading service delivery and reporting platform that also serves as the only real-time tool for managing and measuring staff service performance. The latest upgrades come with greater management intelligence and actionable understanding of both property and individual performance data metrics, along with significant enhancements in guest communication services.
The updated dashboard also features a completely mobile-friendly design bolstered by customizable key indicator metrics that provide greater insights into property-related activities and performance. As part of the upgrade, hoteliers using HOTELbeat will gain the ability to automatically track and receive information on their property’s top recurring problems driving unnecessary operational expense.
Also providing details on a hotel’s most commonly reported recurring issues, HOTELbeat’s dashboard consequently provides its users with a cost-effective solution that quickly identifies areas in need of immediate attention. A staff activity drill down, which is now included with the updated dashboard, also provides for detailed reporting by employees on what tasks they have completed, and what remains to be accomplished, giving managers a quantitative tool to evaluate employee productivity.
As part of its efforts to further reduce property costs, the enhanced dashboard also includes an all-new image-capable lost and found function that tracks items and integrates with shipping providers to automatically generate associated shipping costs. The addition of customer loop metrics serves to further decrease operational costs and enhance the guest experience by keeping track of what issues or requests guests report on and how often. Newly added insights on guest SMS also serve to further accomplish this goal while improving the overall integrated communications process between a property and its guests.