HOTELbeat releases its Guest SMS service, a text-based two-way communication tool that allows guests to directly send and receive SMS/texts via the HOTELbeat platform. With Guest SMS, hotel guests can effortlessly communicate with staff in a seamless fashion that integrates and streamlines requests for operational services, such as housekeeping, maintenance and room service.
HOTELbeat's new Guest SMS feature effectively addresses the growing hotel industry trend toward the connected guest, which is being driven by consumer demand from smart phone users who are increasingly comfortable handling more and more of their day-to-day transactions in a digital, self-service environment. In addition to added convenience for the guest, the Guest SMS solution also provides increased efficiency for the hotel.
As a cloud-based tool that functions in real-time, HOTELbeat ticketing replaces outdated paper-based task assignment logs with a more efficient and trackable solution, providing staff with the ability to instantly receive, transmit and update the status of any task that requires attention, in any language. Now guests themselves are able to tap into the advantages of an electronic task-ticketing feature.
By using their own mobile phone or other SMS-enabled device, guests can instantly alert the appropriate staff or department to a particular request or concern. Any guest text communication is automatically logged under an assigned database tab within HOTELbeat, and is then directed to the appropriate department. The service is further enhanced thanks to each staff member's ability to access HOTELbeat from their own personal smart device, allowing for dramatically enhanced response times and relieving congestion on the often overworked front desk.