HOTELbeat releases a neglected tickets report that operates alongside HOTELbeat's operations management platform and provides property staff with a critical safety net in ensuring timely task completion.
"Timely response to guest issues is one of the most important elements of success. And in a busy environment often inundated with a multitude of tasks, it can become common to see assignments either overlooked or completed behind schedule," said Ian Gardner, CEO of HOTELbeat. "Our new Neglected Tickets Report feature is specifically designed to resolve this issue by alerting staff members to tasks that are on the verge of being considered overdue. By leveraging such a tool, hoteliers are able to ensure guest satisfaction via timely service."
After a simple set-up, the Neglected Tickets Report operates by providing users with a daily summary of any assigned tickets that have been left unattended for too long. Each property is able to select a customized timeframe that serves to alert staff to the fact that a guest and/or property-related task is considered neglected. As an integrated aspect of the broader HOTELbeat operations management platform, users can opt-in for the Neglected Tickets Report on the My Alerts page.