HOTELbeat launches a new service delivery and reporting platform for hotels. The web-based and mobile-friendly HOTELbeat solution is available in three languages and features modules for a variety of operational areas, including front desk/redbook logging, housekeeping, maintenance, lost and found, and staff dispatching.
Because the solution is cloud-native and mobile-friendly, its entire functionality is accessible from any Internet-enabled device, making it easy for hoteliers to manage their property operations from anywhere, including remote access to a plethora of data reporting tools. The platform was designed to take all the day-to-day tasks in hotel operations online, making them easy to manage, while eliminating paperwork, streamlining efficiency, reducing costs and maximizing guest satisfaction.
Leveraging the power of mobile communication, staff can instantly provide visual reports on any issues that require maintenance or resolution with the guest, minimizing response times and maximizing service levels that affect guest satisfaction scores and the property's valuable online reputation.
HOTELbeat is a real-time solution for managing, measuring and benchmarking hotel staff performance. Through a proprietary metrics-based ticketing functionality, HOTELbeat equips properties with a critical tool to track specific tasks, completion times, and operational efficiency within an individual property, as well as across a multi-property portfolio. This works by providing users with a comprehensive dropdown list of pre-determined categories by which to share and update work orders. The resulting data can be used to identify and address specific areas of concern, and create opportunities to improve guest service and satisfaction.