How to make sure your PMS is integration-ready

This article is part two of a three-part series on cloud-based property management systems. Look to Tuesday's Technology News for part three.

Making sure a hotel’s PMS connects with other systems can help ensure a smooth experience for both guests and staff. Here are some top tips hotels can follow to make sure their PMS can integrate smoothly.

Check both the PMS and third-party vendor: “Does the third-party vendor you’ve chosen have the ability to do this interface, and is the hotel a big enough partner to motivate that third party to do the interface for them?” said Kerry Brock, VP sales and marketing at PMS provider RoomKey.


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Ask for the capability to develop the system further: “See what this system can offer guest-facing apps, mobile devices, and whether this system is able to perform device-independent applications,” said Dr. Peter Agel, SVP strategic customer relationships at hospitality and retail technology company MICROS Systems.

Don’t underestimate the effort involved: “Even when there is a standard in place that can be used as a foundation, there is still a lot of work to be done,” said Chris Donahue, senior product manager for specialty and integration at hospitality systems and service solutions company PAR Springer Miller.

Communicate: “It behooves the PMS buyer to give the provider as much information as possible,” said Warren Dehan, president of hospitality software company Northwind-Maestro. “New technology can come along or the hotel could go through business changes, and the more interaction that hotels have with their PMS provider, the more people will be equipped to solve those challenges.”

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