InterContinental Hotels Group and Amadeus will develop a next-generation guest reservation system, using a new cloud-based community model, a first in the hotel sector The model is similar to the one Amadeus developed for the global airline industry.
As launch partner, IHG will work with Amadeus on the design, functionality and evolution of the system, which will ultimately replace HOLIDEX, IHG’s proprietary reservation system. This follows the completion of a successful engineering study by IHG and Amadeus to scope out potential technologies and solutions to drive innovation in the industry for the long-term benefit of owners and guests. GRS can be operated alongside HOLIDEX and the transition to GRS, which is due to be rolled out globally in 2017, will be undertaken in phases to minimize risks.
IHG’s history of innovation in technology, in addition to its global scale, provides Amadeus with the critical mass and complementary skills to develop this next generation community model. The community model is a highly innovative and cost-effective approach for IHG and the hospitality industry, with Amadeus taking responsibility for funding and maintaining the reservation system and each member paying for usage on a transaction fee basis. IHG will continue to work with Amadeus to evolve and future-proof the system over time.
The next-generation GRS gives IHG a foundation to continue to invest smartly in technology through system funded capital investments and evolve its own bespoke systems, which will be connected to GRS and hotels directly through a separate, state of the art interface. This will result in a first of its kind, standardized, scalable and flexible global technology eco-system, which will provide significant value to IHG’s guest and owners, the company said.
“Technology is fundamental to driving superior experiences for our guests before, during and after they stay with us,” said Richard Solomons, CEO of IHG. “IHG has a long track record of innovating through technology to ensure we meet the needs of current and future guests, starting with being the first company to offer online bookings, having the highest rated app in the hotel and travel industry, and offering mobile check-in and check-out. Our collaboration with Amadeus will build on this heritage and will enable IHG to shape the future technological foundations of our industry. The next-generation guest reservation system we will create with Amadeus will deliver a powerful global platform for hotels to manage guest interaction, will be intuitive for hotel teams, and will help us accelerate our work to revolutionize and personalize the guest experience through technology."