The Inn At Harbor Shores deploys full Intelity platform

Guests and staff of the Inn at Harbor Shores will have access to a custom mobile app, in-room tablets, and Intelity’s back office dashboard. Photo credit: Intelity

The Inn at Harbor Shores in St. Joseph, Mich., will implement Intelity’s expansive hospitality platform, marking Intelity’s first property in the state. The rollout of the Intelity platform will be done in two phases. The first phase will include the implementation of Intelity’s in-room tablets, mobile app and Intelity’s back-office solution that is integrated with Maestro, the property’s property-management system. Intelity’s mobile key offering will be implemented as part of the second phase. 

Guests will be able to expedite check-in and check-out via the mobile app and use their mobile devices to enter the property’s amenities without a key, thus modernizing one of Michigan’s top resort destinations.

“Implementing this technology will help us better manage our operational efficiencies and guests requests, and will put us on the cutting edge of hotel technology trends,” GM Brady Cohen said in a statement. “We’re excited to be the first property in Michigan to implement Intelity’s platform and we look forward to seeing how our guests react to our newest addition. Incorporating this technology into our daily operations will allow us to continue to create exceptional guest experiences while adding in a new layer of personalization.”

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.


Through the Intelity platform,  guests and staff of the 92-room hotel will have access to a custom mobile app, in-room tablets and Intelity’s back-office dashboard, which combined, will dramatically improve operational efficiency, drive new revenue opportunities and meet the expectations of today’s highly-connected travelers.