MGM Resorts International is working with Inncom by Honeywell to develop and implement a scalable, multivendor corporate network platform for more than 20,000 guestrooms. MGM Resorts International recognized early on that it wanted to interconnect and communicate with each of its thousands of guest rooms to ensure guest safety, convenience and comfort, said Kevin Fellows, director of enterprise architecture, media & guest technology for MGM. This required an intelligent device in each room linked to a total-property converged network platform to monitor in-room systems and collect environmental data.
“The challenge for MGM Resorts was property size and the overall scale of its multi-property enterprise,” Fellows said. “Most of our hotels have more than 3,000 rooms. We evaluated several options and found that INNCOM was able to meet MGM Resorts’ large-property converged network requirements. Inncom’s Deep Mesh Network wirelessly connects thousands of property door locks, thermostat controls, minibars and other systems with one highly reliable, intelligent communications platform.”
Fellows said that Inncoms Deep Mesh Network is reliable for MGM Resorts’ large number of rooms and devices because of its built-in ‘intelligence.’ The network takes standard ZigBee technology to a new level. The Deep Mesh Network interconnects hundreds of wireless edge routers throughout each property to establish a redundant-process communication web. If a transmission from one room does not instantly reach our server, the network automatically retries through other router pathways.
This ‘multi-path’ broadcasting system design enables the Deep Mesh Network to create multiple data paths throughout the network. If one component drops out, the guest room data packet still reaches MGM Resorts’ central collection point via INNCOM’s network. This also eliminates the need to use cable to connect in-room devices.
Fellows noted that MGM Resorts’ use of a single Inncom network at each property helps to optimize guest service and promotes efficiency in maintenance costs.
“The Deep Mesh Network monitors the health of each room’s guest-facing environmental devices,” Fellows said. “The Inncom system gathers guest room environmental device information and notifies property maintenance staff if there is a maintenance issue. This lets our engineers respond to possible maintenance issues often before guests notice them. If the problem is ongoing, we can take the room out of inventory so it can be made fully operational before another guest occupies it.”
The Deep Mesh Network at MGM Resorts’ properties communicates with multiple thermostats, third-party electronic door lock systems and minibars and still has room for more devices. MGM Resorts uses Inncom in its MGM Grand Las Vegas, The Mirage, Delano, Bellagio; and at MGM Macau in China. Inncom installation is now underway at MGM Resorts’ Mandalay Bay.
Inncom securely sends environmental data securely to each property’s central system. Inncom uses a secure topology designed by MGM Resorts connecting guest rooms with MGM Resorts’ central Inncom systems. The systems monitor room environmental data messages and passes the communications across our guest room network firewalls.