Intelity and Alice form integration, partnership

Hotels need to optimize mobile offerings
Intelity lets guests connect easily with the hotel, its staff, amenities and the neighborhood. Photo credit: Intelity

Intelity and Alice have teamed up to offer hotels a suite of tools to manage their hotels and interact with guests.

Through Intelity’s enterprise platform, hotels can access guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting and more. Through Alice’s operations platform, hotels gain a back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels a sophisticated way to coordinate operations with guest activity.

While Intelity and Alice are great platforms separately, together they provide a full guest journey that addresses what guests want, according to Intelity management. Guests can check in with the mobile app on their smartphone, bypass the front desk and use their device as a room key. During their stay, they can request services and place orders, which are processed through Alice’s platform. Intelity, which is in the process of merging with the cloud-based guest experience and management platform Keypr, lets guests connect easily with the hotel, its staff, amenities and the neighborhood.

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Alice tracks to-dos, ensures staff accountability, and provides advanced reporting so owners and managers know exactly what’s happening on their property at all times. Routing guest requests and communications directly to the applicable staff member saves time, reduces the chance of error, and redefines operational excellence.

“Alice stands apart,” Intelity CEO David Adelson said in a statement. “The team at Alice has built a great platform that is highly successful and in demand. We are happy to have brought this integration live, and look forward to our future collaborations.”