Intelity, Silverware partner on F&B delivery

The Inn At Harbor Shores deploys full Intelity platform
The integration between Intelity and Silverware will be first implemented at the Inn at Harbor Shores, St. Joseph, Mich. Photo credit: Intelity

Intelity’s guest-engagement and staff-management platform now integrates with Silverware’s point-of-sale system. The integration between Intelity and the hybrid-cloud POS will make in-room and mobile dining solutions more accessible to hoteliers and provide them with further insight into the performance of their food-and-beverage programs.

“Integrating our POS with the Intelity platform will help properties reduce their service delivery times and elevate the guest experience, which is the ultimate goal of our technology,” Silverware POS EVP Lucky Thalas said in a statement. 

Properties that use both the Intelity platform and Silverware POS will have the ability to completely automate food-and-beverage orders across property. When a guest places an in-room dining or mobile dining order using their Intelity-powered in-room tablet or mobile app, Silverware will automatically route the order to the kitchen or appropriate restaurant.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

The integration between Intelity and Silverware will be first implemented at the Inn at Harbor Shores in St. Joseph, Mich.

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