Hospitality technology firm Intelity released new operational features for hotel staff on the Apple Watch. The announcement coincides with the beginning of pre-orders and in-store fitting sessions for the highly lauded smartwatch.
As a result of this new development, Intelity’s digital guest services software, ICE (interactive customer experience), will send notifications about guest activity and requests directly to hotel management and staff on the Apple Watch.
The feature is driven by the company’s proprietary ticketing system, the ICE request manager, which is a main component of the back-end control system of the ICE guest services platform. Using the request manager, hotel managers or staff can view guest requests with a computer or mobile device. Each request can be assigned to a specific staff member and tracked to fulfillment in order to monitor productivity and improve overall service response rates.