Intelity offers new app features to increase efficiency

Intelity is making the hotel check-in process faster and easier with its ICE (Interactive Customer Experience) Mobile platform. Guests can use their mobile devices to download the ICE app for a particular brand or hotel and check-in even before they arrive at the property or check-out from their guestroom.

Along with check-in, they can send pre-arrival requests directly to the hotel. Extra pillows? A room with a specific view? Dinner waiting in the room on the first night? All preferences can be noted through the hotel’s app.

Certain hotel services can be customized to include a fee, such as late check-out or valet parking. Hotels can set an associated cost for these and require payment for request submission.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


The ICE app can also turn a mobile device into a guestroom keycard, allowing guests to further minimize the time necessary to stop at the front desk before heading to their room.

New location-based technology allows notifications to be sent to front desk staff alerting them that guests who have downloaded the app are approaching the hotel. Staff can use the information to prepare for their arrival and ensure their room is ready. Hotels can also send special offers and messaging to guests based on whether they are located near to or at the property.

Suggested Articles

With demand for contactless experiences on the rise and new programs coming online, property-management systems are evolving.

During the “Best Practices in Cleaning” panel, insiders shared how hoteliers can keep guests and employees safe.

Keynote speaker John Picard offers the hospitality and technology industries a new way forward out of the chaos.