Intelity is making the hotel check-in process faster and easier with its ICE (Interactive Customer Experience) Mobile platform. Guests can use their mobile devices to download the ICE app for a particular brand or hotel and check-in even before they arrive at the property or check-out from their guestroom.
Along with check-in, they can send pre-arrival requests directly to the hotel. Extra pillows? A room with a specific view? Dinner waiting in the room on the first night? All preferences can be noted through the hotel’s app.
Certain hotel services can be customized to include a fee, such as late check-out or valet parking. Hotels can set an associated cost for these and require payment for request submission.
The ICE app can also turn a mobile device into a guestroom keycard, allowing guests to further minimize the time necessary to stop at the front desk before heading to their room.
New location-based technology allows notifications to be sent to front desk staff alerting them that guests who have downloaded the app are approaching the hotel. Staff can use the information to prepare for their arrival and ensure their room is ready. Hotels can also send special offers and messaging to guests based on whether they are located near to or at the property.