Intelity to develop Leading Hotels of the World app

Guest experience platform developer Intelity is collaborating with The Leading Hotels of the World to bring the Intelity platform worldwide with the development of a Leading Hotels mobile app. The app will be customer-facing and specifically designed for Leaders Club loyalty members visiting Leading Hotels’ more than 400 properties across 80 countries. The collaboration also includes preferred options for Leading Hotels’ members to partner with Intelity for an app completely customized for their property.

The partnership aims to help Leading Hotels properties deliver a more personalized and tech-enabled guest experience. This is an important measure to engage with guests who have become accustomed to mobile convenience, streamlined service and contactless options in every aspect of their travel journey, according to the company.

“We are pleased to collaborate with Intelity, a leader in the hospitality technology space,” said Phil Koserowski, VP of digital product development and marketing at The Leading Hotels of the World. “The relationship provides our more than 400 hotel members with preferred access to Intelity’s guest experience and staff management platform. It will allow for our hotels to work with Intelity to create their own apps, along with LHW brand level support and digital expertise. This effort will further digitize and enhance key touchpoints of the customer journey and complement the high-touch service that our skilled hoteliers already provide.”

As properties implement their own apps, they’ll be able to deliver further contactless safety measures and mobile capabilities for guests and staff.