The James Hotels has launched The James Pocket Assistant, a new mobile experience provided by GuestDriven, offering business and leisure guests an easy and efficient way to discover the hotel’s amenities and special offers. As an extension of its anticipatory service, mobile phone, tablet and desktop users can now experience immediate convenience with The James’ PA, by being able to book a hotel reservation; extend a stay; check-in; receive express check-out; schedule a spa appointment; make dinner reservations; find tickets to local attractions; order in-room dining; request valet or luggage pick-up; contact a front desk or concierge agent; and more.
The PA allows guests to access streamlined information including hotel special offers, check out photos of the properties, view maps, contact the hotel; and connect to the property’s social media, all via a simple screen touch or mouse click.
Inspired by The James’ plugged-in concierge teams, the insider’s guide are designed to help visitors secure in-demand reservations and tickets in addition to discovering new and exciting cultural destinations they wouldn’t typically experience. To enhance the on-property experience, the new James PA provides a feature for guests to take self-guided art tours throughout the hotels’ art collections comprised of local, national and international artists. The app’s “Explore: [email protected]” feature provides descriptors of the works and artists, artists as well the location within the hotel, leading guests on a personal journey throughout the carefully curated permanent collections.
The PA will evolve to reflect guests’ future interests as well. Supplemental features to be added include pool and beach services at The James Royal Palm luxury resort on Collins Ave.; 360 degree virtual tours; and a transportation partnership with Uber. The James will also employ new Apple iBeacon technology, an indoor positioning system that pinpoints iOS device users’ locations, in order to provide guests with special hotel perks and offers tailored to each location.