The Jefferson Hotel to streamline F&B, retail operations

The Jefferson Hotel in Richmond, Va., has selected the InfoGenesis POS and InfoGenesis Flex solutions to streamline food, beverage and retail operations at the historic property.

The Jefferson, a member of Historic Hotels of America and Preferred Hotels and Resorts, wanted both fixed and mobile point-of-sale solutions that would optimize food and beverage delivery in a variety of settings — from patio and restaurant dining to banquet service. The hotel also wanted to increase efficiency at the property's retail shops.

According to Walter Zalewski, IT director at The Jefferson Hotel, InfoGenesis is an ideal fit for the property, in terms of both technical and user requirements.

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“InfoGenesis and InfoGenesis Flex have all the bells and whistles of competing products, but they are presented in a more straightforward and user-friendly format,” said Walter Zalewski, IT director at The Jefferson Hotel. “These systems are easy to learn, which is critical in terms of staff acceptance.”

InfoGenesis is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis features a friendly user experience, real-time reporting and multi-language capabilities.

The system manages any combination of food, beverage and retail service and integrates with other Agilysys next-generation solutions and a variety of third-party providers. InfoGenesis includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' rGuest Pay.

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Access to personalized in-room entertainment and high-quality internet now is available throughout the 1,300-room hotel.

The partnership offers property automation and hotel management technology to hoteliers and hosts.