Journera collaborates with Impala for better service

Having Journera's connectivity to hotel property-management systems powered by Impala allows hotels to more securely leverage their own data, the company said. Photo credit: Journera

Data exchange platform Journera has collaborated with Impala, a platform that securely transmits hotel data to a hotel's technology partners. Hotels using property-management systems such as Oracle Opera, Protel, Infor HMS, Mews and others can now connect to the Journera platform easily and securely. Hotels can leverage Journera's patented platform to get a better real-time view of their guests' full journey and provide more seamless experiences for their customers.

The integration will allow hotel management and front-line customer service staff to plan for a wide range of travel events that impact customer experience, from late flight departures and early arrivals, to rebooked and cancelled flights. The Journera platform will help hotels plan for early- and late-check ins, rush times and unexpected changes. Hotels will also be able to better plan for the ebbs and flows in staffing required to clean and prepare rooms based on customer arrival times.

"Knowing if a customer is about to arrive two hours prior to the regular check-in time allows the hotel to offer an early check-in and then manage staffing accordingly," Journera CEO Jeffrey Katz said in a statement. "This type of information helps hotels deliver better service to their most valued customers and creates new ancillary revenue opportunities. Journera's goal is to place the seamless travel vision directly in the hands of the hotel staff charged with delivering a great customer experience."

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Journera's commercial partners include companies such as Hilton, InterContinental Hotels Group, Marriott International and Hyatt Hotels Corp.

Suggested Articles

The company's main markets are still substantially affected by the measures rolled out to combat the COVID-19 health crisis.

Revenue per available room and occupancy increased over Q2, but uncertainty around the industry’s recovery remains.

The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.