Kimpton Hotels investigates possible payment-card breach

Onyx Hotel Boston, a Kimpton hotel.

Boutique hotel operator Kimpton, part of InterContinental Hotels Group, said Tuesday that it’s investigating reports of a possible credit-card breach at several properties.

“Kimpton Hotels & Restaurants takes the protection of payment card data very seriously. Kimpton was recently made aware of a report of unauthorized charges occurring on cards that were previously used legitimately at Kimpton properties,” the San Francisco-based company said in a statement.

Kimpton has hired a computer security firm to look into whether guest data has been compromised or if its internal systems have been hacked. While the investigation is ongoing, the hotel group has advised guests who have stayed at Kimpton properties recently to “ closely monitor their payment card account statements” and immediately notify their banks in the event of any unauthorized charges.

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Earlier this week, computer security journalist Brian Krebs, who writes the  Krebs on Security blog, said he had contacted Kimpton on July 22 after three payments industry sources told him of a pattern of card abuse that suggested a breach at two dozen Kimpton hotels.

Kimpton operates 62 hotels across the U.S. with a total of 11,153 rooms available.

Assuming a breach is confirmed, the company would join a list of hotel brands that have acknowledged card breaches over the last year, including the Hard Rock Hotel & Casino in Las Vegas (twice), Trump Hotels (twice), Golden Nugget hotels, Mandarin Oriental, Omni Hotels, Rosen Hotels & Resorts and White Lodging.

Suggested Articles

The hospitality procurement services provider has been making sure hotels have everything they need to maintain guest and employee safety.  

Champions For Better Business assists hotels with the logistics of removing furniture, fixtures and equipment as part of a renovation or conversion.

After launching in North Carolina, the brand will expand into Virginia, Tennessee, South Carolina and Texas.