Kiva Dunes has selected the SMS|Host Hospitality Management and owner fulfillment system from PAR Springer-Miller for its luxury resort in Gulf Shores, Ala. Located on the white, sandy beaches at the convergence of Mobile Bay and the Gulf of Mexico, Kiva Dunes consists of a 90-room luxury resort and the top-rated golf course in the state of Alabama.
With the SMS|Host Hospitality Management System, Kiva Dunes employees can provide an unparalleled personalized guest experience. The SMS|Owner Fulfillment module integrates seamlessly with SMS|Host, allowing for easy management of owned units. PAR Springer-Miller’s secure payments solution uses P2PE (point to point encryption) technology to ensure the highest level of credit card security for guests at Kiva Dunes. Kiva Dunes will take advantage of PAR Springer-Miller’s 24/7 global support system with operations centers in Kuala Lumpur, London, Toronto, and Las Vegas to ensure a worry-free technology experience.
“We needed a system that would streamline everything for our guests and owners, whether it was as simple as charging a frozen drink at the pool to their room or easy access to their owner statements,” said Scott Russell, director of marketing, Kiva Dunes Golf and Beach Resort. “Since the implementation of the new software we’ve begun to witness a change across the board.”