Ariane Systems has launched its web check-in service at the first of 10 Lindner Hotels and Resorts properties in Germany. Lindner will benefit from a new Apple PassBook/Wallet feature and German language version.
Ariane's self check-in/out solution was first piloted at the Lindner Hotel Airport Düsseldorf, a highly trafficked property nestled in the heart of the capital city of North Rhine-Westphalia in Germany. The majority of its guests are business travelers arriving between the hours of 5 and 9 p.m., where in the past, they typically encountered lines at the front desk.
For guests at Lindner Hotel Airport Düsseldorf, and soon nine additional Lindner properties, Ariane helps to alleviate wait time in the lobby by streamlining the arrival process. The solution prompts eligible guests to check in online the day prior to their booked stay by sending an automated email. From the email, guests can also review or change reservation details, add additional conveniences such as breakfast or parking passes, and pay online. All online payments are processed through SaferPay, a highly secure platform that meets international PCI standards.
On the day of arrival, guests who completed the online check-in process will receive a confirmation email with detailed instructions on how to retrieve their room key from the on-site Duo 2000 dispenser. This can be done by entering a four-digit code or scanning a QR code at the key dispenser. The QR code, which is displayed in Apple's PassBook/Wallet, is new to Ariane's check-in process, making Lindner one of the first clients to benefit from the technology.
In addition to guest-facing technology, Ariane works with existing hotel systems such as the Lindner Hotel Airport Düsseldorf's OPERA 5 property management system and RFID locking systems by Messerschmitt and VingCard. For hotel staff, Ariane provides a central dashboard where relevant information about each reservation is displayed. Through this portal, reservations and front desk team members can follow-up on all online transactions including the number of reservations received via PMS, stays eligible for online check-in, the number of guests who have scheduled and completed their online check-in, and more.