Lock technology creates efficiencies for hotel employees

This article is part two of a three-part series on electric locks. The first part can be found here.

Since the data in electronic locks isn’t stored in the lock itself but on the card that the guest carries, it allows for tracking of guests and hotel staff, said Robert Attaway, director of engineering for the Westin Buckhead in Atlanta.

“Electronic locks provide more than just security — they also provide information on who is going where,” he said.
Westin Buckhead uses radio frequency identification padlocks to control certain secure portions of the building, such as its roof hatch. With Salto Systems’ electronic keys, the hotel can restrict which employees have access to those protected areas and can track who has been there in case there is a problem.

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Ralph Andujar, director of property operations for the Hilton Fort Lauderdale (Fla.) Beach Resort and Conrad Fort Lauderdale Beach, said that not only do electronic locks allow for great guest satisfaction, but also for greater employee benefit as well. “It allows for great control of team members’ keys as they can be scheduled to work only on their shift,” he said. “Employees don’t need to sign in and out when their shift begins or ends.”
Data can be used to track when a guest enters or exits a door, helping to inform housekeeping of whether or not a room is still occupied. Data can also be used to monitor lock batteries, allowing hotel staff to replace them before they fail, Andujar said. “We can fix electronic in-house,” he said. “They are simple to take apart to repair if needed.”