Lodging Interactive launches Social Voices, 24/7 social customer service

Lodging Interactive launches Social Voices by CoMMingle. Social Voices is a new service that provides hospitality clients with 24/7 social listening and social customer engagement services 365 days a year. Social Voices is an extension of Lodging Interactive’s CoMMingle social media marketing division and employs dedicated “listening agents” that are based in the U.S.

Social Voices is a fully managed service that includes:

  • Social listening and monitoring.
  • Social engagement.
  • Social customer care & support.
  • Social risk and crisis management.

Social Voices was developed to not only provide social customer service to past and future guests, but to also address the needs of in-house guests. Social Voices provides guaranteed response service levels and enables hotels to provide "always on" customer service around the clock seven days a week without having to hire staff. In addition Social Voices pro-actively seeks engagement opportunities that build guest loyalty.

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