Lodging Interactive launches Social Voices by CoMMingle. Social Voices is a new service that provides hospitality clients with 24/7 social listening and social customer engagement services 365 days a year. Social Voices is an extension of Lodging Interactive’s CoMMingle social media marketing division and employs dedicated “listening agents” that are based in the U.S.
Social Voices is a fully managed service that includes:
- Social listening and monitoring.
- Social engagement.
- Social customer care & support.
- Social risk and crisis management.
Social Voices was developed to not only provide social customer service to past and future guests, but to also address the needs of in-house guests. Social Voices provides guaranteed response service levels and enables hotels to provide "always on" customer service around the clock seven days a week without having to hire staff. In addition Social Voices pro-actively seeks engagement opportunities that build guest loyalty.