Loews and Four Seasons personalize guest service with text message concierge

Loews Vanderbilt, Loews Portofino Bay Hotels and Four Seasons Philadelphia have deployed Zingle’s personal concierge text platform to make it easier for guests to get what they need when they need it (on property or off property).

For any request or order, Zinglers text the mobile concierge number, get an immediate response and can return to their hotel stay, without waiting on the phone or in line.

Zingle works alongside any hotel guest management or point of sale system and uses a mobile or internet connection to receive and reply to text messages from any device. For hotel staff, it’s a simple online dashboard and for guests there is no need to download an app, or enter login details, they can simply text the hotel, as they would any personal contact.

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Zingle has grown rapidly since 2010 and today processes a million messages, for thousands of hotels, restaurants, cafés and parking companies including Hilton, Marriott, W Hotels, and Ritz Carlton.

 

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