Loews and Four Seasons personalize guest service with text message concierge

Loews Vanderbilt, Loews Portofino Bay Hotels and Four Seasons Philadelphia have deployed Zingle’s personal concierge text platform to make it easier for guests to get what they need when they need it (on property or off property).

For any request or order, Zinglers text the mobile concierge number, get an immediate response and can return to their hotel stay, without waiting on the phone or in line.

Zingle works alongside any hotel guest management or point of sale system and uses a mobile or internet connection to receive and reply to text messages from any device. For hotel staff, it’s a simple online dashboard and for guests there is no need to download an app, or enter login details, they can simply text the hotel, as they would any personal contact.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Zingle has grown rapidly since 2010 and today processes a million messages, for thousands of hotels, restaurants, cafés and parking companies including Hilton, Marriott, W Hotels, and Ritz Carlton.

 

Read more on

Suggested Articles

The partnership aims to help restaurants streamline online orders from apps like GrubHub, UberEats, DoorDash, Chownow, Caviar, Postmates and others.

BarTouch Cloud provides hotels with manual minibars with the ability to track inventory levels and issue restock requests using any smart device.

The partnership allows M3 customers complimentary access to HotStats’ benchmarking data, helping them measure their financial performance.