Hospitality internet service provider Hotel Internet Services has installed a high-speed Guest Wi-Fi service at Hotel Mariposa, a newly constructed boutique property in Los Angeles.
The hotel’s leadership team tapped HIS during construction to deploy Wi-Fi services that could accommodate numerous guest devices while maintaining fast and high-quality connectivity. Once initiating the network implementation process at Hotel Mariposa, this included the strategic installation of Ethernet cabling and Ruckus access point technology to deliver a reliable Wi-Fi signal throughout all hotel areas.
“Expectations for a high-speed hotel internet connection is so central now to the guest experience and in preserving high satisfaction rates that partnering with an established industry-specific expert such as HIS should always be one of the first priorities for any newly opening hotel,” said Joyce Chu, operations manager at Hotel Mariposa. “After a swift and painless installation, we are extremely pleased with the results that HIS has achieved and know that their renowned customer support will continue to ensure that guests receive the highest quality in online connectivity that the industry has to offer.”
HIS offers 24/7 support services to diagnose and immediately resolve any network performance issue before it negatively affects guest experiences. HIS representatives also can instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This lets hotel staff focus their attention on other guest needs.
Earlier this year, HIS completed a high-speed guest Wi-Fi network upgrade at the San Vicente Resort & Golf Course outside of San Diego.