Four luxury resorts located in the Western United States and the Caribbean have signed with B4Checkin to implement its booking engine, as well as its online check-in and guest satisfaction tools. BlueWater Resort & Casino in Arizona, Manchebo Resort and Spa in Aruba, Ojo Caliente Mineral Springs Resort and Spa in New Mexico, and The Scottsdale Plaza Resort in Arizona each switched to B4Checkin's seamless PMS interface.
B4Checkin can display and automatically process corporate negotiated rates, group blocks and multiple package deals and promotions, all in real-time availability. Most booking engine vendors typically require hotels to pay on a per-reservation commission, but B4Checkin instead features a flat monthly subscription model. B4Checkin recently gained TripAdvisor's TripConnect certification, which means B4Checkin clients have access to commission-free direct bookings from the world's most trafficked hotel review site.
"The fact that the B4Checkin booking engine looks and feels like our very own webpage is especially important in terms of maintaining a consistent brand image," said Shane Hale, BlueWater Resort's director of hotel operations. "B4Checkin understands these needs and has integrated them into a customizable package that allows for seamless integration with minimal back-end work on our part."
The solution's various auto-generated features, including reservation confirmations, reminder emails and guest feedback reports, have helped reduce human error and ensure that negative guest survey comments are dealt with in a timely manner. Service issues that may have slipped through the cracks in the past are now being caught and addressed by the B4Checkin system, Hale says.