New Maestro PMS, HelloShift partnership eases communication

The new integration partnership between Maestro PMS and HelloShift has created a new guest messaging solution. HelloShift’s messaging platform includes comprehensive hotel operations software to prevent guest requests from slipping through the cracks.

“We are excited and delighted to partner with HelloShift to provide an excellent Guest Messaging and Staff Collaboration solution,” said Maestro PMS President Warren Dehan. “We appreciate HelloShift’s shared values for superior technology and unparalleled support.”
 
Alexandria Barnhardt, the general manager of Maestro PMS client Knob Hill Inn Sun Valley, said the technology has helped the hotel team better know their guests. “With the pandemic, instead of just chatting with guests, we also use HelloShift to communicate through texting. We have really meaningful conversations with guests and provide a high level of service in HelloShift.”
 
HelloShift Guest Messaging helps Knob Hill Inn adapt to changing conditions while consistently delivering individualized guest experiences. For example, complimentary breakfast is a top feature for Knob Hill Inn guests. With pandemic-related dining room closures, guests were able to text their orders for in-room breakfast. The GM is able to monitor all conversations and jump in when any issues arise, keeping everyone on the same page.
 

HelloShift Guest Messaging integrates with Maestro PMS, pulling in guest data. Automated messages are sent to guests at key touchpoints in the life cycle—before check-in, when the guest is on-site and after check-out. When guests need assistance they can hit reply to the text thread on their phone. Knob Hill Inn also uses HelloShift’s Staff Collaboration product, making it easier for the front desk staff to meet guest requests across shifts.

“HelloShift is helping hotels transition to a digital [experience],” HelloShift CEO Sudheer Thakur said. “This involves automating all processes. The collection of open APIs offered by Maestro goes a long way in achieving this vision.”