Maestro PMS introduces live chat

Live chat support enables hotel staff to start a chat session with Maestro’s support team from anywhere within the software application. Photo credit: Maestro PMS

Maestro PMS launched live chat support. The newest addition to the Diamond Plus Service program connects staff with Maestro’s support specialists for help in any area of the system without leaving their screen or picking up a phone. Live chat support was introduced in conjunction with the latest Maestro PMS Version 5.5, offered in both a Windows- and web browser-based solution.
 
Maestro’s live chat support lets users stay on task without interrupting guest service. The system includes screen capture and sharing functionality and automatically opens a support ticket for each communication. Chat session transcripts also are provided after each resolution.

As part of ongoing education to ensure users are productive, users can also be quickly directed to the Maestro eLearning website for user reference guides, prerecorded webinars and self-guided tutorials or to register for live webinars.  They can even request on-demand training to ensure property teams develop confidence using Maestro.
 
Live chat support enables hotel staff to start a chat session with Maestro’s support team from anywhere within the software application. Live chat is part of Maestro’s expanding Diamond Plus Service program, which already includes lifetime version upgrades and enhancements, 24/7 North American-based call-center support, on-demand one-on-one live training, built-in system self-help tutorials and reference guides, an entire eLearning Center including live webcasts, videos, and self-guided tutorials for faster system proficiency and ultimate staff productivity; all included in the standard annual subscription fee.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.