Maestro PMS launched live chat support. The newest addition to the Diamond Plus Service program connects staff with Maestro’s support specialists for help in any area of the system without leaving their screen or picking up a phone. Live chat support was introduced in conjunction with the latest Maestro PMS Version 5.5, offered in both a Windows- and web browser-based solution.
Maestro’s live chat support lets users stay on task without interrupting guest service. The system includes screen capture and sharing functionality and automatically opens a support ticket for each communication. Chat session transcripts also are provided after each resolution.
As part of ongoing education to ensure users are productive, users can also be quickly directed to the Maestro eLearning website for user reference guides, prerecorded webinars and self-guided tutorials or to register for live webinars. They can even request on-demand training to ensure property teams develop confidence using Maestro.
Live chat support enables hotel staff to start a chat session with Maestro’s support team from anywhere within the software application. Live chat is part of Maestro’s expanding Diamond Plus Service program, which already includes lifetime version upgrades and enhancements, 24/7 North American-based call-center support, on-demand one-on-one live training, built-in system self-help tutorials and reference guides, an entire eLearning Center including live webcasts, videos, and self-guided tutorials for faster system proficiency and ultimate staff productivity; all included in the standard annual subscription fee.