Maestro PMS launches GEM Highlights, its newest solution to strengthen guest loyalty. GEM (Guest Experience Measurement) Highlights is a streamlined, web-based guest response tool that automates guest perception gathering and monitors responses for prompt property action.
GEM Highlights is a new solution that complements Maestro’s comprehensive GEM Insights guest response module. GEM Highlights is suited to guests on the go who only have a moment to take a property survey. It reduces the time needed to provide feedback and is optimized for use with mobile devices.
GEM Highlights provides:
- Automated daily invitations to compete surveys;
- Standard questionnaire;
- Weekly guest response reporting;
- Secure online access to guest data and reports;
- Separate comment and performance reports; and
- Unlimited emails and surveys.