Maestro PMS introduces new guest response solution, GEM Highlights

Maestro PMS launches GEM Highlights, its newest solution to strengthen guest loyalty. GEM (Guest Experience Measurement) Highlights is a streamlined, web-based guest response tool that automates guest perception gathering and monitors responses for prompt property action.
 
GEM Highlights is a new solution that complements Maestro’s comprehensive GEM Insights guest response module. GEM Highlights is suited to guests on the go who only have a moment to take a property survey. It reduces the time needed to provide feedback and is optimized for use with mobile devices.
 
GEM Highlights provides:

  • Automated daily invitations to compete surveys;
  • Standard questionnaire;
  • Weekly guest response reporting;
  • Secure online access to guest data and reports;
  • Separate comment and performance reports; and
  • Unlimited emails and surveys.

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