Maestro PMS mobile enables ResWave online group management

Crystal Springs Resort

Maestro introduces ResWave web booking engine, enabling group organizers to manage rooming lists, track group block reservations, add meeting amenity requests, create shoulder rates for group members, and provide personalized landing pages for attendee self-booking online. ResWave is mobile-optimized to enable organizers and attendees to manage their group block and individual reservations.
 
“Crystal Springs Resort uses Maestro’s ResWave group landing pages to streamline our entire group booking process,” said Property Reservations Manager Nicole Molina. “When a group wants their members to book online, Maestro creates a custom reservation landing page with the organization’s logos, verbiage and dates. Group members receive a link to their booking page and easily make or modify their own reservations from their desktop or mobile device. ResWave saves our team a great deal of time.”
 
The hotel creates and oversees the initial group block in ResWave. Maestro’s team works with the property to develop a custom group reservation landing page as the group coordinator fills out an easy-to-use rooming list that is imported into Maestro.

“ResWave is fully integrated with the Maestro PMS and mobile optimized so group leaders can manage their block, and group members can make and modify their own reservations without contacting the hotel,” said Maestro PMS President Warren Dehan.  

Dehan noted that ResWave also allows group shoulder rates. “If group members want to arrive early or extend their stay, ResWave will specify the agreed upon group shoulder rates for attendees,” Dehan continued.
 
Maestro WebPRO also gives group members the option to handle their registration online or from a mobile device. “Group members can bypass the front desk with WebPRO mobile online check-in,” Dehan said. “Properties may send group members a personalized invitation to check-in online and offer revenue generating hotel amenities or specials.” 

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Suggested Articles

rGuest Express helps maintain social distancing and reduces direct contact.

The accounts payable payment solution is meant to reduce the overall cost of making payments and to help businesses mitigate payment fraud risk.

The holding company believes MGM's online gaming business will grow—but was also drawn to the entertainment giant's hospitality sector.