Property-management-system provider Maestro is nearing completion of a portfoliowide version upgrade of its latest browser and Windows versions.
Maestro PMS Version 5.5 includes a curbside check-in tool utilizing mobile tablet devices to streamline registration and socially distance staff from guests, and guests from each other. It also features a web/mobile/kiosk/iPad self check-in module with mobile key integration, express mobile check-out, electronic reg card with signature capture, mobile spa provider schedule, mobile intake and waiver forms and eSignature document management to limit staff interaction with guests and remove high-touch physical documents. A mobile housekeeping app protects staff by controlling the availability of rooms and setting a 48-hour time gap between the time a guest departs and the next guest arrives. Mobile payment integration and mobile task management are also available, as is a guest engagement measurement tool that provides access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation and a sustainable competitive advantage.
“Maestro has always included free upgrades as part of our Diamond Plus service, but never have we launched a mass deployment in such a short amount of time,” said Maestro President Warren Dehan. “It’s not uncommon for there to be three or four different versions of Maestro operating in the market at one time. Not everyone is eager to upgrade; they are happy with the versions they are running and if they’re happy, we’re happy. But even before COVID, we felt it was time to get everyone on the same version to make operators more competitive and meet the growing demands of today’s mobile guests. When the pandemic hit, it just pushed our efforts along. Everyone knew the low occupancy was the ideal time to get their operations in order, and that included updating their PMS’s to support travelers’ contactless demands and ensure that they were [payment card industry] and [General Data Protection Regulation] compliant.”
Dehan explained that a large-scale roll-out can be extremely challenging, encompassing many factors to be taken into consideration, including training, impact on interfaces, and ensuring that all property staff are ready for the operational improvements of the upgrade.
“From our founding 43 years ago, our No. 1 goal has always been to provide solutions that make independent hoteliers’ lives easier,” Dehan said. “Our intent behind this portfoliowide version upgrade is to ensure that our customers are safe and that they have the latest software needed to manage any challenge they will be facing in the days, weeks, even months to come.”