Marmara Park Avenue opens with Intelity's ICE in guestrooms

New luxury boutique hotel Marmara Park Avenue has partnered with hospitality technology provider Intelity. This partnership allows the hotel to offer guests modern, high-tech touches to enhance their stay using ICE guest service technology.
 
“It’s important to us to offer guests everything they need or want to take advantage of their time in this beautiful city, and our hotel’s digital amenities will play an integral role,” said Nur Ercan-Magden, general manager of Marmara Park Avenue.
 
Each of the hotel’s 128 guestrooms comes with an Apple iPad Air tablet installed with ICE that functions as a digital alarm clock-radio and personal virtual concierge. Guests can access and request a full array of services, from scheduling wake-up calls to reviewing restaurant menus.
 
A new mobile app downloadable to personal devices also provides guests with a digital portal to key information for planning their stay and communicating directly with hotel staff. Even before they arrive to the property, guests can use the app to enhance their stay.  
 
The benefits extend beyond just the guest-facing features. Automatically included with ICE is the ICE Control System (ICS), a management system that allows staff to easily update content and track usage of both the in-room and mobile applications. A built-in ticketing system notifies managers of new guest requests via desktop or mobile devices and also allows the requests to be assigned to specific departments. Staff can also message guests with important information or marketing promotions.

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