Marriott selects Volara as exclusive partner for voice pilots

Volara’s software is used by hotels using Alexa technology in its guestrooms. Photo credit: Volara

Marriott International has selected Volara as its official and exclusive partner for its pilots of voice technologies in guestrooms. Volara’s software provides conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States. 
 
Volara’s software enables voice-based conversations with guests to be managed in real-time on any natural language processing platform. Marriott will also use Volara’s patent-pending Accuracy Engine, which ensures guests receive the information or service they requested, and its secure integrations hub, which provides a voice interface for the existing technologies used in the hotel.
 
As part of the relationship, Volara will be launching an integration with Marriott’s proprietary work-order-management system. This integration will enable guests to request hotel services just by speaking.
 
Marriott is using the Volara platform during its evaluation of Amazon Alexa technologies at the Marriott Charlotte (N.C.) City Center and Marriott Irvine (Calif.) Spectrum in October. 
 
“Volara shares Marriott’s commitment to guest privacy and the need to deliver quality experiences,” said Scott Hansen, Marriott senior director of guest technology for global operations. “Making sure our guests are inspired and engaged during their stay is important to us. This partnership will help Marriott evaluate opportunities through voice that will guide our approach to better serving guests in our hotels.”

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.