Metropark Hotels, a wholly-owned subsidiary of Hong Kong China Travel, has experienced an upsurge in sales performance and guest satisfaction since initiating a sales training program by TSA Solutions.
Properties in Metropark's portfolio that have opted into the program include Metropark Lido Hotel Beijing, Grand Metropark Resort Sanya, Grand Metropark Hotel Suzhou, Grand Metropark Yuantong Hotel Beijing, and Metropark Service Apartment Shanghai. Previously using an internal training program, these hotels have since observed a considerable improvement in the reservation and suggestive sales ability of the team, measurably impacting property revenues.
Drawing from its deep-rooted experience with hospitality sales, TSA Solutions provides its partners with a series of detailed, yet user-friendly training programs that range from empowering the hotel team with the most essential sales skills, to planning effective sales strategies and action plans.
"Whereas our prior internal training program consisted of textbooks and experiences shared by our sales and marketing team members, TSA Solutions supplies a much more detailed and systematic approach that addresses the key elements of sale conversions, such as the need to balance guest satisfaction with the desire of maximizing property revenues," said Nathan Niu, director of sales at Metropark Lido Hotel Beijing.