Metropark Hotels experiences upturn in staff effectiveness after sales training

Metropark Hotels, a wholly-owned subsidiary of Hong Kong China Travel, has experienced an upsurge in sales performance and guest satisfaction since initiating a sales training program by TSA Solutions.

Properties in Metropark's portfolio that have opted into the program include Metropark Lido Hotel Beijing, Grand Metropark Resort Sanya, Grand Metropark Hotel Suzhou, Grand Metropark Yuantong Hotel Beijing, and Metropark Service Apartment Shanghai. Previously using an internal training program, these hotels have since observed a considerable improvement in the reservation and suggestive sales ability of the team, measurably impacting property revenues.  

Drawing from its deep-rooted experience with hospitality sales, TSA Solutions provides its partners with a series of detailed, yet user-friendly training programs that range from empowering the hotel team with the most essential sales skills, to planning effective sales strategies and action plans.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


"Whereas our prior internal training program consisted of textbooks and experiences shared by our sales and marketing team members, TSA Solutions supplies a much more detailed and systematic approach that addresses the key elements of sale conversions, such as the need to balance guest satisfaction with the desire of maximizing property revenues," said Nathan Niu, director of sales at Metropark Lido Hotel Beijing.

Suggested Articles

The partnership aims to help restaurants streamline online orders from apps like GrubHub, UberEats, DoorDash, Chownow, Caviar, Postmates and others.

BarTouch Cloud provides hotels with manual minibars with the ability to track inventory levels and issue restock requests using any smart device.

The partnership allows M3 customers complimentary access to HotStats’ benchmarking data, helping them measure their financial performance.