Hospitality tech platform Intelity has signed a new deal with the Soaring Eagle Casino & Resort in Mount Pleasant, Mich. The property will implement the entire Intelity platform, including a branded mobile app, mobile check-in, mobile key, in-room tablets and GEMS, Intelity’s staff suite. With the full platform in place, Soaring Eagle Casino & Resort will use the Intelity platform to connect with guests before, during and after their visit.
Using the app or tablets, guests will be able to access hotel information, order in-room dining, make spa and restaurant reservations, contact staff with special requests and select contactless service. They’ll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay and check out on either the phone or tablet.
Meanwhile, the resort itself will be able to leverage the Intelity platform as a key connection point between the resort and the casino floor, sending guests targeted offers and notifying them of special events, helping drive guest engagement and revenue. At the same time, GEMS will automate procedures and save staff time, ensuring staff can remain focused on guest service rather than administrative tasks.
“At Soaring Eagle Casino & Resort, we’ve long prided ourselves on delivering an exceptional standard of service, but implementing the Intelity platform will allow us to raise the bar even higher,” said Amy Gates, director of IT at the property. “Between the self-service technology it provides to guests and the operational automation it offers staff, we’ll be able to exceed expectations and elevate the guest experience in a new way.”
Owned and operated by The Saginaw Chippewa Indian Tribe of Michigan, Soaring Eagle Casino & Resort has nine restaurants, a spa facility and more than 500 newly renovated guestrooms.