Mountaineer Casino, Racetrack and Resort debuts mobile app

Mountaineer Casino, Racetrack & Resort in Cumberland, W.Va., is implementing a branded mobile app created by Intelity that includes mobile check-in, mobile key and guest-staff messaging to provide a full digital guest experience. 

“At Mountaineer, our top priority is to deliver an exceptional standard of service and ensure guests have access to everything the resort has to offer,” said Jason Pugh, the property's GM. “By offering mobile capabilities, we’ll ensure our valued guests receive the modern experience they expect today.”

Using the app, guests will be able to access hotel and casino information, order in-room dining from the casino’s various restaurants, make spa and restaurant reservations and contact staff with special requests. They’ll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay and perform a full check-out on their phone. The Intelity platform is supported by a full back-of-house ticketing and workflow automation system, GEMS, which will support staff interactions with guests as well as help streamline daily operations.