Nemacolin Woodlands Resort deploys new hospitality management and point of sale systems

Nemacolin Woodlands Resort has selected the SMS|Host hospitality management system  and SMS|Touch fine dining from PAR Springer-Miller Systems for its 318-room luxury resort in southwestern Pennsylvania.

Situated on 2,000 acres in the Laurel Highlands, Nemacolin Woodlands Resort offers six lodging options including three hotels, two-bedroom townhomes, private luxury homes and an RV Park. The resort has more than 70 amenities, including 36-holes of championship golf, the 40-room Woodlands Spa, a restaurant collection inclduing the Lautrec, Lady Luck Casino Nemacolin and four-seasons of adventure activities.

The integrated nature of the SMS|Host Hospitality Management system will provide the tools for Nemacolin to offer personalized guest service. Using PAR Springer-Miller’s latest advances in data security, Secure Payments Solution, P2P (point to point) encryption will ensure the highest level of credit card security throughout the resort. SMS|Host Anywhere will use mobile technology to free Nemacolin staff from the front desk and to offer guest service throughout the resort.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

SMS|Multi-Property Management, SMS|Owner Fulfillment, and SMS|Work Order Management will allow Nemacolin to manage lodging for rooms as well as owned units. With 36-holes of golf using SMS|Golf Tee Time Scheduling and the Woodlands Spa already using SpaSoft, Nemacolin’s guests will be able have every expectation exceeded.

Suggested Articles

The WorldVue Mobile Web Remote and WorldVue Housekeeping App are meant to streamline guest experiences and staff operations.

To help deliver a personalized customer service, hoteliers should look more deeply into their data.

rGuest Express helps maintain social distancing and reduces direct contact.