The new Hotel Zena in downtown Washington, D.C., is implementing Volara via Google Nest Hubs in each of its 191 guestrooms.
Implementation of Volara’s contactless guest engagement and touchless room controls system is part of a systemwide rollout by Viceroy Hotels & Resorts to voice-enable all guestrooms at its luxury boutique hotels.
This is the fifth Viceroy hotel to add Volara-powered voice assistants to guestrooms, and the second property to feature Google’s hotel solution. Viceroy Los Cabos in Mexico added Amazon Alexa devices powered by Volara in 2018, followed by Hotel Zetta San Francisco and Viceroy L’Ermitage Beverly Hills last year. Viceroy Washington DC was first in the system to add Volara + Google in August 2020.
"As an early adopter to the Volara product suite, Viceroy Hotel & Resorts is a proud partner of Volara,” said Viceroy CEO Bill Walshe. “We are even more grateful now to have technology in place to provide contactless hospitality to ensure guests and colleagues are as safe and comfortable as possible. We are thrilled to introduce the recent iteration of the Google voice assistant powered by Volara at our newest addition to the brand, Hotel Zena, to meet travelers' demands for touchless room controls and services. With Google undoubtedly a household fixture, we look forward to providing a safe, innovative solution that guests are familiar with when they choose to stay with us."
Guests can ask the voice assistant to make calls, play music, watch shows, bring them toiletries (through an integration with the Alice Hotel Operations Platform), book services, turn on/off TVs (through an integration with Sonifi Solutions), set alarms and more. They can access a range of entertainment, information, recommendations and services just by speaking to the units in their rooms.