New Four Seasons app debuts trip-planning feature

A new trip-planning itinerary feature means it is even simpler for Four Seasons guests to customize a stay exactly to their preferences. Photo credit: Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts now enables guests to seamlessly plan their travel through an update to its app. A new trip-planning itinerary feature, alongside a complete app design refresh, means it is simpler than ever for Four Seasons guests to customize a stay exactly to their preferences.

Every moment of a Four Seasons stay can now be seamlessly curated in one place from start to finish using the Four Seasons app, from ordering an in-room meal to requesting a morning newspaper, reserving a spa treatment, booking adventures, arranging transport or securing a hard-to-come-by dinner reservation. A new app layout also makes arranging activities (on- or off-property) simple and intuitive, with scheduled items displayed on the in-app itinerary.

"We know from guest feedback that now, more than ever, the luxury traveller is looking for digital tools that can make their lives easier," Christian Clerc, president, worldwide hotel operations, said in a statement. "This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach."

The design refresh also includes increased integration with Four Seasons chat. The company's chat offering is available on nine platforms globally, including the Four Seasons app, and enables guests to communicate in real time with property teams in more than 100 languages before, during and after their stay. Using chat alongside trip planning means guests can connect with Four Seasons at any time, for any need while making travel arrangements.

"Since 2018, our guests have exchanged more than 5.7 million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons app,” Clerc continued. “This is why we've made it a priority to constantly evolve our digital service offering at Four Seasons and further integrate digital solutions that drive personalization to set us apart and ultimately enhance the guest experience."