Using Indra’s SAP-based ERP, NH Hotel Group will now operate with an integrated approach to hotel chain management and blend all back-office, front-office and CRS needs on a single technology platform.
NH Hotel Group, Europe’s third-ranked business hotel chain with close to 400 hotels in 28 countries across Europe, the Americas and Africa, is migrating all key systems to the Indra travel management suite — TMS platform. This includes transitioning all its core front office solutions, including PMS, CRS, loyalty, business intelligence, sales and catering, spa, website and CRM. In addition, all back-office administrative systems will be converted to Indra’s TMS for ERP solution based on SAP ERP, covering finance, sales, management control, procurement, asset management, invoicing and HR modules.
The brand-wide roll out began in January in Spain and will extend to more than 20 countries in Europe and America. In the same timeframe Indra will develop and launch NH's new website to make it a key marketing and business generation tool. The new TMSforWeb web platform, based on SDL Tridion CMS, will be optimized to improve the experience of returning hotel guests and to attract new ones.
A new loyalty program, NH Hotel Group Rewards, also is being launched in cooperation with Indra, designed to bring the brand closer to its guests and surprise them during each stay with exclusive services and personalized offers. NH Hotel Group Rewards will be powered by the TMS Loyalty module.