More than 220 NH properties across Europe have been fitted with the Swisscom Internet Gateway to support much higher numbers of users and streamed data. Guests also benefit from a more intuitive login process and the automatic recognition of their devices across the chain footprint.
NH has experienced a heavy increase in the demand for Wi-Fi services recently. The data volume transferred upstream and downstream on NH's data networks has more than doubled over the past 12 months, while over half of the devices going online are Smartphones and tablets.
In response to these developments, NH is doubling the bandwidth levels for both basis and premium connectivity chain-wide. Swisscom has performed network audits and runs a dedicated network improvement program for all NH properties, many of which are also upgrading their incoming data lines.
Furthermore, NH is piloting targeted bandwidth upgrades and guest service innovation at NH Collection Madrid Eurobuilding. The network impact of these technologies is monitored and depicted in real-time through the Swisscom Hotelier Dashboard.
Automatic guest recognition is one of key features of the Swisscom Fusion Gateway, which builds on Swisscom's long experience in providing hotel Internet solutions. The Gateway comes with a comprehensive industry feature set while supporting thousands of simultaneously connected users in a single hotel property.
The partnership between Swisscom Hospitality and NH Hotel Group dates back to 2003, when Wi-Fi broadband access was rolled out chain-wide and Swisscom's advanced conference and event management tools contributed to NH's competitive differentiation. In 2009, NH was first to implement Swisscom Hospitality's Smartphone portal. Today, approximately 270 European NH Hotels are serviced by Swisscom as their network and guest technology provider.