Gansevoort Meatpacking in New York City has signed a deal with Intelity to provide mobile capabilities to guests and staff. The hotel will implement the Intelity platform, including a new, branded mobile app that delivers control to guests, and GEMS, a back-office tool that streamlines operations.
As part of a top-to-bottom property renovation, the hotel will embrace a new type of guest experience, providing high-touch service through mobile hospitality technology.
"At the Gansevoort Meatpacking, nothing is more important than an elevated guest experience, and technology not only speaks to who we are as a brand but also ensures that the experience is nothing short of seamless,” said GM Anton Moore. “The Intelity platform is a key part of a guest's time on property, allowing them to enjoy both a higher level of safety and complete digital convenience.”
With the new app in place, contactless service will become a core piece of the guest experience. Before guests arrive, they can check in and activate their digital room key, allowing them to bypass the front desk when they reach the property. Throughout their stay, guests will be able to use the app to make reservations at the property’s numerous dining locations and rooftop. Contactless dining and service requests also will be available through the app, ensuring guests get exactly what they need without any unnecessary staff contact.
At the same time, the Intelity suite of staff management tools will help manage new procedures and further improve the guest experience. Automation and deep business insights will save staff time and propel constant process improvements.