OKKO Hotels, a new hotel chain in France, has selected Swisscom Hospitality as its IP networks and applications partner. Swisscom has been commissioned to deliver the hotel networks as well as the three core guest-facing applications, namely high-speed Internet, connected hotel TV and voice services, chain-wide. Through its wireless networks, Swisscom also supports a host of additional, both guest-facing and back-of-house applications. The first OKKO Hotel has now successfully gone live in Nantes, France; two more openings are planned for this year in Grenoble and Lyon.
OKKO Hotels, created by Olivier Devys, with the support of Paul Dubrule, offer business travelers an enhanced value proposition in the four-star segment by focusing on convenient city center locations, modern guest comforts and the innovative use of technology.
The recently opened OKKO Hotel Nantes offers hotel guests free high-speed internet access in all hotel areas, a credit of 10 euros for IP voice calls and a premium TV experience with interactive menu options and free videos on demand. Moreover, the Swisscom designed and managed Wi-Fi network enables the implementation of OKKO Hotels’ “digital guest journey:” When entering the hotel, the guest receives a mobile key on his Smartphone (which he registered during reservation) allowing him to go straight to his room, without stopping at the front-desk and without filling in any paperwork.
Upon check-out, OKKO Hotels’ housekeeping staff receive the room assignment on their tablet devices, loaded with a housekeeping application and mobile telephony client that enables them to service the room and report back to the front-desk with consummate ease.
Swisscom supports OKKO Hotels day-to-day through a dedicated service manager based in in France as well as through its 24/7 customer care and network operations center in Lisbon, Portugal. A stringent service level agreement regime ensures that both client and guest expectations are permanently met.