Omni Hotels partners with Monscierge for pilot

The Omni Downtown Austin (Texas) Hotel has partnered with Monscierge to implement new products and strategies. With the Omni Connect mobile app, guests can select a specific Omni property from a menu that opens to a full-service hotel mobile application, complete with guest request functionality, valet retrieval, meetings and events and a list of the Omni concierge's local experience recommendations.

Beginning at the pre-arrival stage of the trip, guests will receive an SMS Welcome message with an invitation to download the Omni Connect app for iOS and Android services. They are also invited to talk directly from the Welcome Message back to Omni associates with any questions, concerns, or requests, and before arrival.

"We have been phasing in new technological innovations to further enhance guest communication and experience as it relates to service and hospitality,” Kris Singleton, chief technology officer, Omni Hotels & Resorts.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.


The Omni Austin is also equipped with a lobby virtual concierge device for guests to look up weather, flight details, local recommendations, and other travel information.