OpenKey app upgrades security and communication features

OpenKey's Active Stay Communication Tool

OpenKey releases Version 3.5 available for both Android and iOS. The latest version includes many useful updates, including:

  • Two-step authentication: provides an extra layer of security to prevent unauthorized use.
  • Non-activity logout: automatically logs a user out after two minutes of non-activity, adding additional security protection.
  • Touch ID integration for iOS: recognizes a user's fingerprint as their unique passcode and is enabled for all iOS devices when logging into the app. 
  • Android pattern login for Android: Android's version of a passcode alternative using a simple number combination, or pattern, which can be used to log into the app.
  • Active Stay Communication Tool (ASCOM): allows guests to chat with the hotel front desk easily on the active stay screen.

There are also updates for the hotel operation side which include desktop notifications compatible with Google Chrome and backend support upgrades including adding user logs, error logs and password time limits. Additionally, the front desk portal has been upgraded to provide guests with a faster mobile app experience.

Previous features such as directions to the hotel, estimated time-of-arrival, pre-arrival check-in with ID scan, hotel search, and ability to call and book a variety of hotel amenities directly from the app remain in this latest version.

Virtual Event


Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

"OpenKey focuses on improving the hotel guest experience every day," said OpenKey CEO TJ Person. "We believe in continuously adding value through the evolution of features and functionality to help hotels worldwide use technology to better engage with their guests and operations."


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The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.

The Kalibri Labs database contains daily transaction data sourced directly from almost 35,000 hotels in the U.S.

Hilton will continue to recommend Demand360, Rate360 and Agency360 for use in its properties and encourage adoption across the its portfolio.