Pacific Hospitality Group partners with StayNTouch

Koa Kea Hotel & Resort in Poipu Beach, Kauai

Five Pacific Hospitality Group properties in its Meritage Collection have deployed StayNTouch’s Rover PMS Overlay, Rover housekeeping and Zest solutions. Installation of the PMS mobility solution is underway at The Meritage Resort and Spa in Napa Valley, Paséa Hotel & Spa in Huntington Beach, Balboa Bay Resort in Newport Beach, Estancia La Jolla Hotel & Spa, and Ko'a Kea Hotel & Resort in Poipu Beach, Kauai.

“Our decision to partner with StayNTouch was a part of our overall technology roadmap that includes a strong emphasis on mobility and innovation to enhance the guest experience,” said Ken Wright, corporate IT director at PHG. “StayNTouch’s domain expertise combined with our current PMS, allows for a desirable partnership. With this platform, guests can receive their room key on demand from anywhere in the hotel, and receive upsell promotions and make special requests before and during their stay. We already see an increase in guest revenue using this mobile system."

  • StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
  • Rover PMS Overlay: Mobilizes existing hotel PMS front desk and housekeeping operations through mobile/tablet, via a touch/graphic user experience. Drives revenue and reduces guest wait times. Includes check-in, check-out, visual upgrades, upsells, signature, and remote key encoding.
  • Zest: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.

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