Palmer House Hilton debuts tablets in guestrooms

Palmer House Hilton introduction of the HCN Navigator computer tablets in guestrooms. Palmer House Hilton is the first hotel in the nation to roll out these tablets, the hotel said. The HCN Navigator provides every guest with important information about the hotel including amenities, services and facilities, restaurants, room service, hotel history, safety and security and more.

This 24/7 self-service portal assists in guest service and satisfaction, providing around the clock answers to all pertinent questions. In addition to hotel information, the HCN Navigator also provides a multitude of other resources, from social media connectivity and high-speed Internet to concierge services and unique amenities for corporate groups and convention organizers.
Palmer House Hilton guests who thrive on social sites like Twitter and Facebook can access their pages with ease and stay connected to their social spheres. The HCN Navigator also acts as a personal computer, providing access to the Internet.  A key feature of the device is its portability, which offers the comfort of using it in bed and the convenience of taking it anywhere in the hotel. The tablet also uncouples from the keyboard, for those more inclined to the built-in digital keyboard instead.
The HCN Navigator can be used as a concierge service, efficiently connecting to the best dining, shopping, attractions and other activities Chicago has to offer. Purchase tickets, access the hottest deals in town and more. Guests will also have easy access to city directories, as well as to directions and maps of the Chicago area.
Catering to today’s young professionals, the HCN Navigator allows corporate groups and convention attendees to connect digitally. Leaders and organizers are able to broadcast vital event information to their attendees from the comfort of their rooms. They can leave welcome messages, share event schedules and pertinent documents, or send timely messages through instant messaging, providing a uniquely tailored experience for event attendees. Additionally, attendees take notes or videos on the tablets, with digital copies uploaded to the cloud and accessible when they return home. Social networking off-hours through interactive chat rooms, dubbed the “Palmer House Networking Lounge,” will be available for future users as well.


Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.