Paradise Point Resort & Spa generating immediate ROI with Alice

Paradise Point Resort & Spa.

Paradise Point Resort & Spa, a Destination Hotel in San Diego, launched Alice’s guest solution in June and has seen immediate results, with more than 250 guests downloading the Alice app in a single month. Together, these guests have placed almost 500 requests in food-and-beverage orders through the platform.

Guests are ordering the hotel's Caveman Pizza and Barefoot Bar & Grill with the Alice app. In-room dining and resort/concierge services have been a huge hit with guests through the hotel's new app on the 44-acre island. In just one month, the hotel has already covered its yearly cost for the Alice guest solution.

"Alice’s solution provides not only cost savings, but also helps drive guest satisfaction - and, clearly, revenues as well,” said Paradise Point’s Ellie Wei.

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Alongside the Alice Guest app, Paradise Point is leveraging Alice's staff software for package tracking, VIP amenities booked by the sales team, and posting daily hotel updates across their departments.

"The pace of adoption and immediate ROI proves that all the hard work the hotel team is doing to deliver the best guest experience is paying off - quickly,”  said Madelyn DePrey, Alice customer success manager for the property.

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The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.

The Kalibri Labs database contains daily transaction data sourced directly from almost 35,000 hotels in the U.S.

Hilton will continue to recommend Demand360, Rate360 and Agency360 for use in its properties and encourage adoption across the its portfolio.