Petit Palace Hoteles improves guest experiences with TrustYou partnership

Petit Palace Museum Hotel in Barcelona

Petit Palace Hoteles, operating 31 boutique hotels throughout Spain, has partnered with TrustYou for guest-experience improvements and positive bottom-line gains. For several years the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200 percent in revenue for specific properties at Petit Palace Hoteles.

Among key accomplishments, Petit Palace Hoteles was able to dramatically increase its response rate, a measure of management's commitment to the guest experience. The comprehensive approach to gathering and understanding data is a key driver of the hotel's dramatic growth.

Petit Palace Hoteles uses:

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.
  • TrustYou Meta-Review: Summarizes guest reviews and displays them prominently on Petit Palace Hoteles websites and popular travel sites.
  • TrustYou Stars: Advanced survey tool that increases verified reviews published across the web.
  • TrustYou Analytics: Analyzes and manages guest feedback to improve the hotel experience.

“We cannot stress enough how important guest-centric information is to drive our business decisions,” said Alfonso Castellano, CEO of Petit Palace Hoteles. “At Petit Palace Hoteles, we strive to make use of all information delivered by TrustYou. Moreover, we continuously attempt to gain the most out of the tool, since our decision making model is based on integrated and reliable data."

TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive guest feedback platform worldwide. TrustYou displays its review data and TrustScore on hundreds of search and travel sites such as Google Search and Maps, KAYAK, Skyscanner and Hotels.com and influences millions of booking decisions every day.

Suggested Articles

The platform’s new dine-in features provide restaurant patrons safe and secure contactless tableside ordering and payments functionality.

If 2020 has taught us anything it is that we need to be adaptable and we need to deliver according to our guests’ changing needs.

The panic button provides real-time location information to keep hotel employees safe.