Petit Palace Hoteles, operating 31 boutique hotels throughout Spain, has partnered with TrustYou for guest-experience improvements and positive bottom-line gains. For several years the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200 percent in revenue for specific properties at Petit Palace Hoteles.
Among key accomplishments, Petit Palace Hoteles was able to dramatically increase its response rate, a measure of management's commitment to the guest experience. The comprehensive approach to gathering and understanding data is a key driver of the hotel's dramatic growth.
Petit Palace Hoteles uses:
- TrustYou Meta-Review: Summarizes guest reviews and displays them prominently on Petit Palace Hoteles websites and popular travel sites.
- TrustYou Stars: Advanced survey tool that increases verified reviews published across the web.
- TrustYou Analytics: Analyzes and manages guest feedback to improve the hotel experience.
“We cannot stress enough how important guest-centric information is to drive our business decisions,” said Alfonso Castellano, CEO of Petit Palace Hoteles. “At Petit Palace Hoteles, we strive to make use of all information delivered by TrustYou. Moreover, we continuously attempt to gain the most out of the tool, since our decision making model is based on integrated and reliable data."
TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive guest feedback platform worldwide. TrustYou displays its review data and TrustScore on hundreds of search and travel sites such as Google Search and Maps, KAYAK, Skyscanner and Hotels.com and influences millions of booking decisions every day.